Walklite Baggage Transfer

Terms and Conditions


Please read the terms and conditions of contract carefully.

 

1.   How to make a booking

 

1.1         Please complete the booking form on the website so we can confirm availability and prices.

Alternatively, you may contact us direct via email info@walkliteglos.co.uk or telephone 07852 282319.

 

1.2         You will receive email confirmation of your booking with details of how to pay, or by post if requested.

 

 

2.   How to make payment

 

2.1    We accept BACS payments and cheques made payable to Walklite Baggage Transfer.  Our bank details will be sent to you with your booking confirmation if you are making a BACS payment.

2.2    Payment must be made in full once your booking has been confirmed.

2.3    Upon receipt of payment, you will receive confirmation of both your booking and payment via email or post, together with dates and your itinerary/details of transfers.

 

 

3.   Price

 

3.1    Price is per bag per day, with a minimum of one bag between two people.

3.2    The price includes the transfer of your luggage to your chosen accommodation throughout the duration of your holiday.

3.3    Walklite Baggage Transfer luggage labels are also included.

3.4    Two options are available, Standard or Charity.

3.5    *Packed lunch is available (extra charge) if required. *Gloucestershire Way ONLY.

 

 

4.   Charity walks

 

4.1    Standard payment must be made in full and 10% of that payment will be forwarded to your chosen charity on completion of your walk.

4.2    You must provide details of how to donate to your chosen charity i.e. Just Giving page or the charity direct.

 

 

5.   Transfer arrangements

 

5.1    All baggage must be available for collection by 9am or an alternative time by arrangement.

5.2    We aim to deliver all bags to your next accommodation by 4pm.

 

 

6.   Luggage labels

 

6.1    Your luggage labels will be posted to you via first class post 4 weeks prior to the start of your holiday, or sooner if a late booking.

6.2    We would ask that you keep the label attached to your luggage throughout the duration of your holiday to ensure that your baggage can easily be identified and moved to its next destination.

 

 

7.   Weight limit

 

7.1    For health and safety reasons the weight limit per bag is 20kgs.

7.3    Bags MUST NOT have other bags tied to the outside.

 

 

8.   Booking accommodation


8.1   An accommodation list is available on our website. When booking can you please advise the accommodation provider that you are using the services of Walklite Baggage Transfer.

8.2   The accommodation list is only a suggested list. If you wish to use an accommodation provider not on our list you are very welcome to do so provided you advise them that Walklite Baggage Transfer will be in touch to arrange delivery and collection of your luggage. 

8.3   We can only deliver/collect from Airbnb accommodation on the condition that you accept that your luggage may be left unattended. Before you book, it would be helpful if you could get in touch first to make sure the transfer can be managed.

 

 

9.   Packed lunch * Gloucestershire Way ONLY

 

9.1    A packed lunch (extra charge) can be provided for the Cockleford to Cold Aston/Bourton on the Water stage of the walk as there are no shops along this section.

9.2    If you would like a packed lunch, you must confirm at the time of booking and full payment must be made following confirmation of your booking. 

9.3    Packed lunch choices will be provided with the confirmation of your booking and receipt of payment., via email or post if requested.

9.4    We would ask that you let us have your choices at least 2 weeks before the start of your holiday.

9.5    A packed lunch will typically include: *shop-brought sandwich or sausage roll, packet of crisps, biscuit/cake or cereal bar, piece of fruit, sweets and a drink.

*For health and safety reasons we are unable to prepare food on our premises.

9.6    If an item is unavailable, we will endeavour to replace it with a similar food item.

9.7    Please let us know if you require a vegetarian, vegan, gluten free or any other option.  If you have any allergies you MUST make us aware at the time of booking.  

9.8    Your packed lunch will be delivered to the Green Dragon at Cockleford at a time to be agreed.

9.9    If you wish to book a packed lunch at any other stage of the route, please let us know when making your booking.


 

10.   Your responsibilities

10.1    It is your responsibility to ensure that you have a reasonable level of health/fitness, suitable clothes and equipment and you are aware of the risks involved in a walking holiday.  

10.2    Walklite Baggage Transfer will take every precaution to ensure your holiday is as safe as possible; however sole responsibility for your personal safety remains with you.  In the interests of safety you must undertake to follow the advice in the guide book or route notes/blog and take notice of any warning or advisory notices you may encounter on your walk, follow the Country Code and act sensibly and prudently at all times.

 

 

11.   Insurance

 

11.1        Please ensure that you are properly insured for your trip.  You are responsible for your own health on the trip, and for any damage or loss to your luggage while on the trip.  

11.2    Baggage is only insured whilst in transit on our vehicles and it is therefore recommended that you have adequate travel insurance.

11.3    It is your responsibility to ensure that bags are safely packed and contain no valuable and/or fragile items such as jewellery, designer clothes, laptops, tablets, cameras, mobile phones or glass.

11.4   Your insurance should also cover the possibility of cancellation of your holiday by yourself for any reason including unexpected   personal circumstances.  Walklite Baggage Transfer cannot accept responsibility for any loss, damage, illness, injury or     consequences outside of their control.                                                 

11.5  A limit of £200 compensation for damage, proved to be caused by Walklite Baggage Transfer whilst in its care, will be set for each piece of luggage. Please ensure the value of each individual item of baggage does not exceed £200.

 

12. Cancellation and changes to bookings by you


12.1  If you wish to cancel you must inform us in writing, either email or by post (recorded delivery).

12.1.1        If you cancel 8 weeks before the start of your holiday, we will issue you with a full refund.

12.1.2        If you cancel 8-6 weeks before the start of your holiday, we can issue a 50% refund.

12.1.3        If you cancel less than 6 weeks before the start of your holiday or during your holiday, we cannot issue a refund.

12.2  If you make any accommodation changes after confirmation of booking you MUST let us know in writing immediately, either via email or by post (recorded delivery).

 

 

    13.   Cancellation and changes to bookings by us 

13.1  In very rare circumstances, we may not be able to transfer your luggage for all or part of the way. We would seek to advise you immediately and make alternative arrangements on your behalf at no extra cost to yourselves.


 

14.   Complaints procedure

14.1  If you are unhappy with any aspect of our service please contact us immediately so that we can address your concerns.  Please ensure that any verbal complaints are also put into writing and made within 14 days of your return.

 

15.   Force Majeure

15.1  We cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected, or a customer otherwise suffers any damage or loss as a result of force majeure.  Force majeure means any event which we could not with all due care, foresee or avoid, such as, but not limited to war, riots, fire and natural disaster.


 

16.   General

 

16.1  All information and advice given on this website is only intended as a guide. It should not be used as a substitute for the advice of a qualified professional. 

16.2  The contract between you and us including these Terms and Conditions shall be governed by English law and you and we both agree to the exclusive jurisdiction of the English courts. 

16.3  Whilst we make every effort to ensure that the information on our website is correct and up-to-date this may not always be the case. If you are not sure about something you have read on our website or if you have any queries please get in touch.